Hello Apple Developer Community, We are seeking assistance with an ongoing issue affecting our app, AIGENIS: понятные инвестиции, which has been unavailable on the App Store for almost two months. We are currently facing two issues with our Apple Developer account: 1. Unable to Accept the Updated Apple Developer Program License Agreement App Store Connect displays a notification stating that the Apple Developer Program License Agreement has been updated and must be accepted. However, we are unable to complete this action. 2. Unable to Renew Our Apple Developer Program Membership Another notification states that our Apple Developer Program membership has expired and that our app has been removed from the App Store until the membership is renewed. Unfortunately, we are also unable to renew our membership through the Apple Developer account. We have contacted Apple Developer Support multiple times. Our case is still under investigation, but we have not received any clear instructions or an estimated resolution date. We were also advised to contact provider_review@apple.com, but have not received a response. Could someone please help us understand: 1. Could these two issues be related? 2. Could this be caused by a synchronization issue between Apple Developer and App Store Connect? 3. How can we accept the updated agreement and renew our membership if these actions are unavailable? 4. Is there a way to escalate this issue to the appropriate Apple team? Our app has been unavailable for almost two months, preventing customers from downloading it. Restoring its availability is extremely important to our business. Support ticket: 102978608429 Apple Account: dev@aigenis.by App name: AIGENIS: понятные инвестиции We would greatly appreciate any guidance or assistance in resolving this issue. Thank you!

Hello! Thank you for your attention to our issue! Our app, AIGENIS: понятные инвестиции, is still unavailable on the App Store. We believe this may be related to a synchronization issue between our Apple Developer Program membership status and App Store Connect. We were previously informed that instructions to resolve the issue had been sent on October 16th. However, we never received them, including in our spam folder. In the latest email from Apple Developer Support, we were advised to contact provider_review@apple.com directly, as Developer Support is unable to provide further assistance. We have already sent an email to this address but have not received a response. This issue has now remained unresolved for almost two months, and we still do not know what steps we need to take to restore our app. It is extremely important for us to make our app available on the App Store again as soon as possible so that our customers can download it and continue using our services. We kindly ask for your help in clarifying the current status of our case and advising us on how we can move forward and speed up the resolution. Support ticket: 102978608429 Apple Account: dev@aigenis.by App name: AIGENIS: понятные инвестиции We would sincerely appreciate any assistance you can provide! Thank you very much for your help and support!

Dear Apple team, we kindly ask for your help in resolving an issue, as our attempts to contact support - both via email and by requesting a callback - have not produced any results. We believe that the removal of our application from the App Store may be related to a synchronization discrepancy between our App Store Connect account and our Apple Developer Program membership status. At the same time, the subscription status appears to be inconsistent between App Store Connect and the Apple Developer account. We would appreciate your assistance in checking whether the membership status and associated entitlements have been correctly synchronized. Our support ticket number is 102978608429. Could you please advise on the next steps? Also, if possible, please reach out to us via email at dev@aigenis.by or by phone at +375 29 239-70-27. Apple Account used for the membership: dev@aigenis.by App name: AIGENIS: понятные инвестиции