Hello Apple Developer Community,
We are seeking assistance with an ongoing issue affecting our app, AIGENIS: понятные инвестиции, which has been unavailable on the App Store for almost two months.
We are currently facing two issues with our Apple Developer account:
- Unable to Accept the Updated Apple Developer Program License Agreement
App Store Connect displays a notification stating that the Apple Developer Program License Agreement has been updated and must be accepted.
However, we are unable to complete this action.
- Unable to Renew Our Apple Developer Program Membership
Another notification states that our Apple Developer Program membership has expired and that our app has been removed from the App Store until the membership is renewed.
Unfortunately, we are also unable to renew our membership through the Apple Developer account.
We have contacted Apple Developer Support multiple times. Our case is still under investigation, but we have not received any clear instructions or an estimated resolution date.
We were also advised to contact provider_review@apple.com, but have not received a response.
Could someone please help us understand:
- Could these two issues be related?
- Could this be caused by a synchronization issue between Apple Developer and App Store Connect?
- How can we accept the updated agreement and renew our membership if these actions are unavailable?
- Is there a way to escalate this issue to the appropriate Apple team?
Our app has been unavailable for almost two months, preventing customers from downloading it. Restoring its availability is extremely important to our business.
Support ticket: 102978608429
Apple Account: dev@aigenis.by
App name: AIGENIS: понятные инвестиции
We would greatly appreciate any guidance or assistance in resolving this issue.
Thank you!
