Here on the forums I see a lot of reports like this: According to App Store Connect, I’m an Admin member of a team, but I can’t access the Certificates, Identifiers, and Profiles section of the Developer website for that team. There’s one really common reason for this, namely that this is an Individual team. This is clearly documented in Developer Account Help > Access > Roles and access, which says: If you’re enrolled as an individual and add users in App Store Connect, users receive access only to your content in App Store Connect and are not considered part of your team in the Apple Developer Program. So, if App Store Connect indicates that you’re a team Admin but you can’t access Certificates, Identifiers, and Profiles, it’s critical that you check that this is not an Individual team. To do this: Log on to Developer > Account. Select the correct team at the top right. Scroll down to the “Membership details” section. Look at the “Enrolled as” field. If it says “Individual”, then only the team’s Account Holder can access Certificates, Identifiers, and Profiles. OTOH, if it says something else, like “Organization” or “Enterprise”, then see below. If you’re working for someone else who only has an Individual team, I recommend that you encourage them to update to an Organization team. For advice on how to do that, see Developer Account Help > Membership > Updating your account information > Updating an individual membership to an organization membership. If you can’t access Certificates, Identifiers, and Profiles and you’re absolutely sure that this is not an Individual team, I recommend that you seek formal assistance via Apple > Developer > Contact Us. Share and Enjoy — Quinn “The Eskimo!” @ Developer Technical Support @ Apple let myEmail = "eskimo" + "1" + "@" + "apple.com"

Following Quinn's advice in https://developer.apple.com/forums/thread/118465?answerId=379585022#379585022, I have opened a Developer Programs Support case and am posting here with the case number. Case number: 103005753388 Team ID: 6PG3USG4A9 Notarization worked for this team: three submissions were accepted on 21 and 22 October 2026. Since the evening of 22 October every submission is rejected with status code 7000, "Team is not yet configured for notarization". The rejection logs have "issues": null and no ticket. Nothing changed on our side between the accepted and the rejected submissions: same app, same Developer ID Application certificate, same Apple ID with an app-specific password, same xcrun notarytool. The team is otherwise active; our iOS app is live on the App Store. Accepted: 49e6f112-fd07-40ca-b908-6b8126d2d137 (2026-10-21) fcaae8e3-84e3-493b-a747-297f0ab60c79 (2026-10-21) ab12ace8-743b-47fa-955b-e030feabce11 (2026-10-22) Rejected with 7000: 1731bdca-bf9c-417c-a65a-4f38c619897d (2026-10-22) 245112d4-8422-4b1d-bd73-d7718f994378 (2026-10-22) 52c784f3-ca5f-4d42-964d-2308192c5515 (2026-10-23) 2863f755-7bc4-42ea-b117-1eedcc7fcade (2026-10-23) 33996a21-59af-455e-ad22-11ef01f39fa4 (2026-11-03) b498ee7c-a1bf-46b4-bbb2-e8b3d643fe85 (2026-11-03) We distribute a Mac app outside the Mac App Store, and a release is waiting on this. Could someone from Developer Programs please look at the team's notarization status, or tell us what is missing on the account? Thank you.

Hello everyone, I am looking for assistance or guidance regarding my Apple Developer Program enrollment. My Apple Developer Support Case ID is 102993829177. Timeline of my enrollment and communications with Apple Developer Support October 8, 2026 - Paid the $99 Apple Developer Program membership fee and received an official payment confirmation from Apple. On the same day, I submitted my Russian international passport for identity verification. Apple confirmed receipt of the document. However, my enrollment remained Pending, and the system continued asking me to purchase the membership again. October 12 - Contacted Apple Developer Support for the first time regarding my pending enrollment. Support case 102993829177 was created. October 16–17 - Received a response from an Apple Developer Support representative explaining that my international passport confirmed my country, but additional documentation was required to verify my city of residence in Russia. October 17 - Replied to the support representative and submitted photographs of my Russian internal passport, including the identification page and the residential registration page showing my current address. No response received. October 22 - Sent a follow-up email asking for confirmation that the documents had been received and requesting information about the next steps. No response received. October 29 - Contacted support again to request an update on my enrollment and document verification. No response received. In summary, I have sent three messages since the additional documents were requested - on October 17, 22, and 29 - without receiving any response. As of November 5, 2026, it has been 28 days since my payment and 19 days since I submitted the additional documents. My Apple Developer account still shows "Pending" and continues to display "Purchase your membership", even though the membership fee has already been paid. Phone support is not available to me. I understand that document verification may take additional time. However, I currently have no confirmation that my latest documents have been received and are being reviewed, or whether any further action is required from me. I would appreciate any guidance from Apple Developer Support representatives or community members on how to obtain an update on my enrollment status and determine the next steps. Apple Developer Support Case ID: 102993829177. Thank you for your assistance!

Hello, I am trying to enroll in the Apple Developer Program (Individual) from Turkey, but the payment is repeatedly declined at the final step. My bank confirms there is no problem on their side and that the charge is not being declined by them. What I have already tried, all with the same result: Multiple cards from 3 different banks 3 different browsers, plus Linux, Windows, and an iPhone The Apple Developer iOS app (as suggested by Apple Support over email) Matching the billing address exactly to my account address Removing Turkish characters from my name This looks like the known issue currently affecting Turkey-based enrollments, as many other developers are reporting the same problem in these forums. Could a member of Apple staff please review my account and manually process the enrollment if needed? Account email: omerfarukunlu@ proton.me Region: Turkey Enrollment type: Individual Support case ID (varsa): 102892859221 Thank you for your help.

We requested a transfer of our Apple Developer accounts to our organization several months ago. We've followed up multiple times by email but haven't received any response, and this is blocking our app releases. Is there a recommended way to escalate this, or is there a known processing delay for account transfers? Any help from Apple staff would be appreciated.

Hello, I am experiencing an issue with my Apple Developer Program enrollment. Here is my situation: I enrolled using Apple ID A I completed the payment using Apple ID B (via iPhone) Both Apple IDs belong to me and have the same personal information However: My developer account still shows "Pending" It asks me to "Complete your purchase" The payment has been successfully charged No refund has been issued It has been over 80 hours Additionally, I currently see that both of my Apple IDs show "Pending" status, and the payment does not appear to be linked to either enrollment. I have already contacted Apple Developer Support and waiting for their response. My questions: Has anyone experienced a similar issue with Apple ID mismatch? How long did it take to resolve? Is there anything else I should do besides waiting for support?

Hi all, Long wait times. No responses from Apple Developer Program. Maybe we can find support in the broader professional community instead of trying to get in touch with Apple Developer customer service via these forums? Should we take our thoughts to X or LinkedIn? Emails to Apple Developer Support go seemingly unnoticed, I am not sure if they actually even monitor the inbox. I think it would be better to have a voice outside of these forum walls so that they may have potential to actually be heard. Respond here if you want to connect on LinkedIn or X (twitter) and see if we're able to get ANY SORT OF RESPONSE AT ALL from anyone at Apple Developer which we paid money to be able to access.

My organization enrollment for Still Apps LLC is still showing "Your enrollment is being processed," even though the membership fee has been paid. Enrollment ID: U87A8C4826 Case IDs: 102980608866 (open since at least September 29, 2026) and 30000005353436 (submitted November 4, 2026) I can't locate the earlier email correspondence on this case, so I don't know whether Apple is waiting on anything from me. I'm ready to provide any verification or business documents needed. Could someone from Apple Developer Support please review this enrollment, tell me whether anything is blocking it, and resend any outstanding requests? Thank you.

Hello, I'm hoping an Apple staff member or someone who has hit this before can help. Situation: I enrolled in the Apple Developer Program (Organization) through the Apple Developer app on my Mac, signed in with my organization's Apple Account. Apple approved the enrollment and let me continue about a week ago. On the next page (payment), the account shown was a different Apple Account, my personal one that is signed in to macOS. I did not pay. Since then, tapping "Continue Your Enrollment" only shows: "Unable to Continue. Contact support at https://developer.apple.com/contact/." What I've tried (same result each time): Restarting the Mac Signing out and back in inside the Developer app Trying on a separate personal iPhone Support status: Case ID: 103014710787 I emailed support and sent a follow-up on the same case, with no reply yet. Phone support shows "currently unavailable" for me in India. I reached them by phone a couple of weeks ago, but not since. What I'm asking: Can someone from Apple confirm the approved enrollment is still linked to my organization's Apple Account and reset the enrollment state so I can continue to payment? Has anyone else seen this after an account mismatch at the payment step, and did anything fix it on your side? I'm happy to share screenshots if useful. Thank you!

Our organization enrollment, ID KV9A5X2YR2, has been pending since October 20. In that time Apple has not called, has not emailed, and has not explained what is holding it up. Support case 103014527097, opened October 31, has never received a reply. Phone support says it is unavailable due to high volume. The phone line tells you to use the website. And the website contact form now fails with an error every time I try to follow up. There is literally no working way to reach Apple about this. We are a venture studio that builds and launches apps, and this product is pre-launch. Our iPhone app is finished and our Android app is already in testing on Google Play, but we cannot open our website to the public until the iPhone app is ready for release. So the whole launch is now blocked only by Apple, and every week of silence costs us users and momentum. I have signed authority for the company and documents ready to send the moment anyone asks. Judging by this forum, we are far from the only ones. For a platform that depends on developers, this is a deeply disappointing way to treat the businesses trying to build on it. Could someone at Apple please flag this enrollment and case for review?

Hi everyone, I enrolled in the Apple Developer Program as an individual on October 10, 2026, and completed the payment. It’s been almost four weeks, and my account still shows the enrollment as pending in the Apple Developer app and on developer.apple.com/account. I haven’t received any confirmation email or request for additional documents yet. I’m located in Colombia, in case that affects the review. How long did approval take for you? Is there anything I should check or do while I wait, or should I contact Developer Support directly? Thanks in advance!

Hi, I'm enrolling in the Apple Developer Program as an individual (Argentina). A third party is paying the membership fee on my behalf, so the card isn't in my name. Every order since October 30 has failed with "We're having a problem with your payment", and I placed a new order today. The enrollment page says that if the payment information doesn't match the enrollment information, the enrollment will be delayed and I may be asked for a copy of a government-issued ID. I'm ready to provide it, but I haven't received any request or upload link yet. I contacted Developer Program Support on November 2 (Case ID 103017253287) and also emailed devpayment@apple.com, but I haven't heard back, and my earlier orders are about to be canceled. Could someone from Apple please help route this case so I can submit my ID and complete the payment? I'd also like the earlier failed orders canceled so I'm only charged once. Thank you!

My Apple Developer Program enrollment as an Individual (Türkiye) is stuck and I haven’t been able to get a response from Developer Support. What happened: I started enrollment in the Apple Developer app on iOS. My Turkish national ID card was rejected when I submitted it under the “Other” document type. I then verified on the Mac app. After I entered my address, I got “Contact Us to Continue”. The status now shows “ID Verification Rejected”. I think the cause may be a name mismatch. My Apple Account name was previously set to a nickname. I have updated it to my legal name exactly as it appears on my ID, but the support form still shows the old name. I contacted Developer Support around October 26 and followed up by email twice. I haven’t received a reply yet. I am not asking Apple to bypass any verification requirements. I am requesting: A review of my enrollment and confirmation of what information was incorrect A reset of the rejected verification state so I can verify again with matching details Confirmation of whether a passport is an acceptable document for Türkiye I can provide my passport or national ID through an official, secure Apple channel. Support Case ID: 103009505599 Country/Region: Türkiye Thank you. I’d appreciate it if this could be escalated to the Enrollment team.

Hello Apple Developer Community, I am experiencing an ongoing issue while enrolling in the Apple Developer Program as an Organization. I have successfully completed the enrollment process and reached the membership payment stage. However, every time I attempt to pay the enrollment fee, the payment is declined. I contacted my bank, and they confirmed that no payment request or transaction attempt was received from Apple. I have also contacted Apple Developer Support multiple times, but unfortunately, the issue remains unresolved. This situation has delayed our ability to complete enrollment and publish our applications. I would appreciate any advice on the following: Has anyone experienced this issue and successfully resolved it? Why would Apple decline a payment before the transaction even reaches the bank? Is there an alternative payment method available for Organization accounts? How can I escalate this issue to the appropriate Apple team for a proper investigation? I would really appreciate hearing from anyone who has faced a similar situation or knows how to resolve it. Thank you for your time and assistance.

I'm an EU citizen legally resident in Denmark, trying to enroll as an individual. I've been blocked since October 7 (case 102988764176) and I've run out of routes: Danish Apple Account, Apple Developer app: verification with my Danish driving licence fails. First "not accepted for your region", now "Verification could not be completed at this time. Please contact support." New Apple Account set to Italy, Apple Developer app: the only document offered is a driver's license. Passport isn't selectable, even though the enrollment documentation says passports are accepted in most regions. I hold an Italian passport but no Italian driving licence. Web enrollment with the Italian account: after entering my address and accepting the agreement, I get "We are unable to process your request. An unknown error occurred." Same in Firefox and Chrome. Support has sent one generic troubleshooting checklist. My email of October 19 has had no reply, and a callback I requested on October 28 never came. I've seen similar reports from Germany and Austria where only a driver's license is offered, so this looks like a regional configuration issue rather than a problem with my documents. Could someone from Apple look at case 102988764176, or tell me how to get a manual identity review? Has anyone in a similar situation found a way through?

I am now 41 days into enrolling my U.S. LLC in the Apple Developer Program, and I am beyond frustrated. I am angry. My enrollment was already approved on October 9, but I still cannot pay the $99 membership fee or publish my applications. Timeline Sep 24: Submitted organization enrollment. Oct 1–9: Repeated support requests, document submissions, and manual identity verification. Finally approved on October 9. Oct 9–15: Payment failed with multiple cards. My banks confirmed Apple never sent authorization requests. Oct 15: Apple instructed me to restart enrollment through the Developer app. Identity verification then failed, despite the same passport having passed manual verification. Oct 15–26: Submitted screenshots, screen recordings, and diagnostic information. Followed up nine times without receiving a meaningful response. Oct 21–22: Tried phone support and the Developer Forums. Apple reset enrollment, but the same verification error persisted. Oct 26: A new advisor suggested returning to website enrollment — where the original payment problem occurred. Oct 28: Support said the case had been escalated to Engineering. Nov 2–3: Still being asked to reinstall the app, update devices, and adjust camera positioning. Tried everything on two devices. Same error. My frustration At this point, I feel more like an unpaid tester for Apple's enrollment system than a customer trying to purchase a developer membership. I have followed every troubleshooting instruction, often responding the same day. Yet Apple provides no findings, no concrete solution, and no estimated resolution date. Worse, the communication process itself is unacceptable. I reply to an email, wait several days or even a week, and receive another basic troubleshooting instruction. I am left stranded while my business and product launches remain blocked. What I am asking Apple I am not asking to bypass any verification requirements. I need Apple to take ownership and provide a concrete resolution. Please restore my previously approved enrollment, provide manual identity verification, or fix the underlying payment issue. I also request direct communication with someone who can actually coordinate a resolution — by phone or video call if necessary — rather than continuing this endless email cycle. After 41 days, I need a solution and a realistic timeline, not another round of troubleshooting. I can provide my enrollment details and support case numbers privately to Apple staff.

Hello Apple Developer Program Support, I enrolled in the Apple Developer Program as an individual and paid on 26 October 2026 (invoice MD24361879, Apple ID aligikian13@icloud.com). Ten days later the portal still shows “To continue your enrollment, complete your purchase now. Your purchase may take up to 48 hours to process.” I have opened three support requests through the developer contact form, including case 103012679750, and replied to the case email. None has received a response. The likely cause is that the enrollment record carries the name “Naqi Shah”, which is not my legal name. My Apple Account (account.apple.com, Personal information) and my government ID both read “Syed Ali Naqi”. The name field is locked in the portal, so I cannot correct it myself. Please correct the enrollment name to Syed Ali Naqi, re-run verification and complete the enrollment, or tell me exactly what you need from me. If this cannot be resolved within a few business days, please escalate it. Thank you, Syed Ali Naqi General Manager, Heaven AI L.L.C-FZ heavenaiuae.com

Hello, I am experiencing a persistent two-factor authentication issue with my Apple Developer account. On October 20, 2026, I attempted to sign in and entered an SMS verification code. Apple displayed a "Too many verification codes have been sent" error, even though I had not made repeated unsuccessful attempts. As of November 4, the restriction has remained in place for 15 days. My Apple Developer Program membership is active and paid through October 2027. I can still access my account through the Apple Developer app on my iPhone, but I cannot sign in through a web browser. I have also tried signing in through Apple TV and Apple Ads. Neither resolved the issue. I contacted Apple Developer Support, received a case number, and followed up, but have not received a substantive response or a solution. I am posting from my separate personal Apple Account because the affected developer account cannot access the forums. Has anyone experienced this issue for such an extended period and successfully resolved it? If an Apple representative sees this post, could you please advise how I can have the existing support case escalated to the team responsible for Apple Account authentication and verification restrictions? I am not trying to bypass Apple's security measures. I simply need to restore access to my existing, verified developer account. Thank you for any guidance.

Hello, I am trying to enroll in the Apple Developer Program as an individual, but my enrollment is blocked due to an “ID Verification Rejected” status in the Apple Developer app. I contacted Apple Developer Support and received instructions requesting a screen recording and identity verification documents. However, I was told that a separate email containing a secure upload link would be sent to me. Unfortunately, I never received that email. I have followed up with Apple Developer Support several times regarding my existing case, but I have not received a response. I also cannot create a new support request because the system indicates that I already have an active request. Could someone from Apple Developer Support please advise how I can proceed or help me get the secure document upload link resent? Thank you.

Dear Apple Developer Support Team, I am writing to request a review of my Apple Developer Program enrollment status. I recently completed the required identity verification process and submitted all requested documents. I also received an email indicating that I could proceed with enrollment. However, when continuing the enrollment flow, I was informed that the account cannot be provided at this time, without any additional explanation. I would appreciate it if you could kindly: Confirm whether my Apple ID is eligible for enrollment Clarify if any further action is required from my side Advise whether I may reattempt enrollment or if there is any restriction on my account I understand that certain decisions may be based on internal review criteria; however, I would be grateful for any guidance on how to proceed so I can complete enrollment successfully and continue development activities, including TestFlight distribution. Thank you for your time and assistance.

Hi, I seem to be having problems with enrollment, I have submitted the payment several times, but do not seem to have been approved or confirmed as a dev yet. Has anyone else experienced this issue? I have no option to contact support.