I'm posting here because I've been trying to resolve an Apple Developer Program enrollment issue for several weeks, and despite contacting Apple Developer Support multiple times, my membership is still not activated.
I would appreciate any advice from Apple staff or developers who have experienced something similar.
What happened – Timeline
October 2, 2026 – Initial account setup
I signed the Apple Developer Agreement and started the enrollment process.
October 9, 2026 – Initial enrollment
I received a reminder from Apple to complete the purchase of my Apple Developer Program membership.
October 15, 2026 – Payment and enrollment problems
I attempted to purchase the annual Apple Developer Program membership ($99).
My initial payment attempt was declined by my bank's fraud protection because the transaction originated from another country.
I contacted my bank, confirmed that the transaction was legitimate, and authorized the payment.
However, when I tried to proceed again, Apple's system returned a "duplicate order" error, preventing me from completing the enrollment.
I contacted Apple Developer Support and explained the situation.
October 16, 2026 – Order and invoice
An Apple Store order was generated for the annual Apple Developer Program membership:
Order: D005362697
Invoice: MD20633085
Amount: $99
I received Apple's order confirmation and invoice receipt.
October 20–21, 2026 – Support case opened
I contacted Apple Developer Support through the official contact form.
My request was registered under a support case.
October 23, 2026 – Apple confirms payment is linked to my original enrollment
This is probably the most important part of the entire case.
A Developer Support representative (Pallavi) reviewed my account and explicitly confirmed:
"My payment is linked to my old enrollment."
Apple asked me to confirm whether I wanted to keep the original enrollment instead of creating a new one.
I immediately confirmed that I wanted to keep the original enrollment associated with my payment and asked Apple to complete and activate it.
I also clarified that I did not need the newer enrollment.
October 22–November 2 – Additional enrollment and support complications
A newer enrollment was created with a different enrollment ID.
Following the instructions I received while trying to resolve the duplicate-order issue, this newer enrollment was withdrawn.
Apple subsequently sent confirmation that the newer enrollment had been withdrawn.
On November 2, I also submitted another support request through Apple's central Program Enrollment contact form, which generated a second support case.
November 2–3 – Apple asks whether I intentionally withdrew my enrollment
A different support representative (Cheryl) contacted me and asked whether withdrawing the enrollment had been intentional.
I explained everything again:
I intentionally withdrew the newer enrollment because I was instructed to do so to resolve the duplicate-order problem.
I do NOT want a new enrollment.
I want Apple to activate my original enrollment, which is associated with my $99 payment.
My account still displays "Purchase your membership", despite the existing order and payment.
I also asked Apple to consolidate both support cases so that the issue would not be handled as two unrelated requests.
I asked for a telephone number I could call from Greece, since the website only appeared to offer email support.
November 6 – Still unresolved
After weeks of waiting, repeated explanations, and multiple support interactions, I still had no resolution.
I sent another message expressing my frustration and asking Apple to simply activate the Developer Program membership associated with my existing payment.
As of November 7, 2026, my issue remains unresolved.
The actual problem
What I cannot understand is:
Apple has an existing order and invoice for the $99 Apple Developer Program membership.
Apple Developer Support explicitly confirmed that the payment is linked to my original enrollment.
Apple asked me whether I wanted to keep that original enrollment, and I explicitly confirmed that I did.
The newer enrollment was withdrawn intentionally to avoid the duplicate-order problem.
Despite all this, my Apple Developer account continues to display "Purchase your membership".
Nobody has actually activated the original enrollment or provided a concrete technical explanation for why this cannot be done.
What I need from Apple
I am NOT asking for a new membership, a second charge, or a transfer of payment to another account.
I simply want Apple to:
Locate the original enrollment associated with my existing $99 payment.
Correct the enrollment/payment status in its system.
Activate my original Apple Developer Program membership.
Confirm that I can access the Developer Program benefits without having to pay again.
Is there a reliable way to contact Apple Developer Support by phone from Greece or Europe?
I've already spent weeks trying to resolve something that should theoretically be a straightforward account/payment synchronization issue.
I would really appreciate any help, especially from someone at Apple who can investigate this beyond the standard support responses.
Thank you.