The app is marked as "in distribution" but is still not visible in the EU. Pricing and Availability shows Slovenia “Cannot Sell – Trader Status Not Provided”, when applying for trader status, the trader verification code never arrives (tried Hotmail and Gmail for several days). Please escalate or forward this to the team that handles DSA trader verification.
DSA trader verification code never arrives – app stuck “Cannot Sell” in EU
Hello,
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Hello,
Thank you for your reply.
I didn’t realise this counts as an account-specific matter. It looks like a fault in App Store Connect itself, not a question about my membership:
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Business → Complete Compliance Requirements → I fill in the Digital Services Act trader form → Next.
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The page says a verification code has been sent.
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No code ever arrives. I’ve tried for over a week, with two different email providers (Outlook and Gmail), different browsers, and checked spam each time.
Because the form never sends the code, there’s no way to finish the trader verification. Without it, the app shows “Cannot Sell – Trader Status Not Provided” in the EU, even though it is approved and Ready for Distribution. Other developers in the EU may be hitting the same problem.
I have opened cases through the Contact page and replied to my existing App Review case, but I haven’t received a reply for several days. I’ll also file this in Feedback Assistant. If you can forward it to the App Store Connect team, or let me know the right place to report a fault like this, I’d be grateful.
Best regards,
Alessandro