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Reply to DSA trader status stuck "In Review" since 13 October – app unavailable in its only market
@BowlificationDev Thanks for the update. I tried the same process on getsupport.apple.com. My case appears correctly in Support Activity with both email submissions. I entered the case ID and my last name again, opened the case, and selected “Get help with this issue.” However, it still says that no assisted support options are currently available, so I still cannot see a phone or chat option. I have also submitted an official P2B complaint regarding the unresolved DSA verification. Could you please update the thread after your call tomorrow? I would particularly like to know whether they connected you with the DSA/Compliance team, whether they escalated the case, and whether the call ultimately helped resolve the issue. Could you also ask whether there is currently a general backlog or known delay affecting DSA trader verifications, and whether Apple can provide an estimated processing time? If possible, please also mention which support option or department you used. Thank you — I hope we can both get this resolved soon.
1w
Reply to DSA trader status stuck "In Review" since 13 October – app unavailable in its only market
@BowlificationDev Thanks for the update. I tried the same process on getsupport.apple.com. My case appears correctly in Support Activity with both email submissions. I entered the case ID and my last name again, opened the case, and selected “Get help with this issue.” However, it still says that no assisted support options are currently available, so I still cannot see a phone or chat option. I have also submitted an official P2B complaint regarding the unresolved DSA verification. Could you please update the thread after your call tomorrow? I would particularly like to know whether they connected you with the DSA/Compliance team, whether they escalated the case, and whether the call ultimately helped resolve the issue. Could you also ask whether there is currently a general backlog or known delay affecting DSA trader verifications, and whether Apple can provide an estimated processing time? If possible, please also mention which support option or department you used. Thank you — I hope we can both get this resolved soon.
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