Dear Apple Developer Support Team, We are seeking assistance regarding an ongoing App Store review issue that has remained unresolved for several weeks despite multiple attempts to contact Apple Developer Support. Our application initially encountered a review issue under Guideline 2.1 (App Completeness) in late September 2026. We have since worked to address the concerns and submitted updated versions for review. However, the review process has continued to experience significant delays. Since early October, we have submitted multiple expedited review requests and contacted Apple Developer Support several times. Despite waiting approximately 10 days and following up repeatedly, we have not received a meaningful response or clarification regarding the status of our requests. We submitted our application again on October 15, 2026, but as of October 25, the situation remains unresolved. We understand that Apple receives a large volume of submissions and that expedited reviews are not guaranteed. However, the continued lack of communication makes it difficult for us to determine whether our application is progressing normally or whether an issue requires further action. We would greatly appreciate assistance with the following: Confirming whether our application is currently in the review queue and whether any outstanding issues are preventing progress. Clarifying the status of our previous expedited review requests. Advising whether there is an appropriate escalation process when repeated support requests remain unanswered. We are committed to complying with Apple's App Review Guidelines and are simply seeking a clear status update and guidance on how to proceed. We would sincerely appreciate any assistance from the Apple Developer Relations or App Review teams. Thank you for your time and consideration.

I’m trying to understand what is happening with App Review right now because this has gone far beyond the normal review timeline. My first app submission received a Guideline 2.1 – Information Needed request on September 25. I replied the same day with everything requested, including: a physical-device screen recording detailed explanations of the app’s purpose and functionality information about the services provided and availability Since then: Sep 25: All requested information submitted Sep 28: Followed up again in the App Review message thread Sep 30: Opened an App Review Status support case Oct 2: Still no response from App Review and no substantive response from Developer Support The submission has now been sitting unresolved for 7 days after I provided all requested information. What makes this especially frustrating is that there is effectively no visibility into what is happening. There is no indication whether the response has been reviewed, whether the submission has been reassigned, whether additional verification is taking place, or whether it is simply waiting in a queue. I understand that reviews can occasionally take longer, but having both App Review and the App Review Status support channel remain completely silent for days makes it very difficult for developers to know whether the case is actually being processed. I’m also seeing multiple recent reports from other developers experiencing long delays after Guideline 2.1 requests, first submissions, and review follow-ups. Is anyone else currently experiencing the same issue? For those who recently went through this, how long did it take before App Review responded again? I would particularly appreciate clarification from Apple on whether there is currently a backlog affecting these types of submission.

Hello, I’m looking for assistance with an App Store submission that appears to have stalled after a Guideline 2.1 – Information Needed request. App: Costante: Trading Discipline Version: 1.0.0 Build: 6 Timeline: September 25: App Review requested additional information under Guideline 2.1. September 25: I replied the same day with all requested information, including a physical-device screen recording and detailed answers regarding the app’s purpose, services, availability, and functionality. September 28: I followed up through the App Review message thread in App Store Connect. September 30: I contacted Apple Developer Support regarding the delay and received confirmation that a support case was opened. October 1: There has still been no further response or progress on the submission. Could someone from the App Review team please check whether this submission is still actively being processed, and whether any further action is required from my side? I can provide the Submission ID and Developer Support Case ID privately through the appropriate Apple support channel if required. Thank you.

Hello, I’m looking for assistance with an App Store submission that appears to have stalled after a Guideline 2.1 – Information Needed request. App: Costante: Trading Discipline Version: 1.0.0 Build: 6 Timeline: September 25: App Review requested additional information under Guideline 2.1. September 25: I replied the same day with all requested information, including a physical-device screen recording and detailed answers regarding the app’s purpose, services, availability, and functionality. September 28: I followed up through the App Review message thread in App Store Connect. September 30: I contacted Apple Developer Support regarding the delay and received confirmation that a support case was opened. October 1: There has still been no further response or progress on the submission. Could someone from the App Review team please check whether this submission is still actively being processed, and whether any further action is required from my side? I can provide the Submission ID and Developer Support Case ID privately through the appropriate Apple support channel if required. Thank you.