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Has anyone experienced this mismatch between App Store Connect and the Apple Developer portal?
I’m trying to upload an iOS app to TestFlight for an existing organization team, but I’m stuck in an agreement/access loop. What I see: • App Store Connect lists my account as “Account Holder, Admin” for the organization. • Our existing apps are visible in App Store Connect. • A banner says the Account Holder must accept the updated Apple Developer Program License Agreement. • Following the account link opens developer.apple.com/account, but that page only shows “Join the Apple Developer Program” and “Enroll today.” • There are no membership details, organization team selector, or agreement acceptance button. • Certificates, Identifiers & Profiles shows “Access Unavailable.” What I’ve already tried: • Confirmed that I’m using the same Apple Account on both websites. • Signed in again using a fresh Chrome Incognito session — same result. • Signed back into Xcode. The organization team appears, but access to Certificates, Identifiers & Profiles is still unavailable. App Store Connect also shows the Free Apps Agreement as “Active (New Agreement Available).” I haven’t been able to verify the actual membership expiration date because the Developer portal does not show membership details. The app builds successfully without code signing, but I cannot complete provisioning and upload it to TestFlight. I’ve already opened a case with Apple Developer Support and am awaiting a response. Has anyone resolved this exact situation? Was it a membership renewal issue, an account-to-team association issue, or something else? Is there an official way to access the agreement or membership details when the Account Holder sees only the enrollment page? Any experience or guidance from Apple staff would be appreciated.
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I would like to know if anyone else is experiencing the same issue.
Our company enrolled in the Apple Developer Program as an Organization. Apple successfully created our D-U-N-S Number, but our enrollment has remained "Being Processed" for an extended period. I have contacted Apple Developer Support three times regarding this issue. Each time, I received only the automated acknowledgment email, and the same Case ID was referenced every time. However, I have never received any response from a support representative. At this point, our company is completely blocked from publishing our iOS application. Has anyone experienced the same issue recently? If so, how was it resolved? If an Apple Developer Support representative sees this post, I would sincerely appreciate it if you could review my case or advise on the next steps. Thank you.
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Jul ’26
Request for Escalation: Organization Enrollment Verification Stuck in "Being Processed"
Dear Apple Developer Support, I am requesting assistance regarding my Organization enrollment, which has been stuck in "Being Processed" for an extended period. I have already contacted Apple Developer Support three times through the Contact Us page. Each time, I received only the automatic acknowledgment email with a Case ID. Unfortunately, I have never received any follow-up from a support representative. Because of this, our company is currently unable to complete Organization Verification and cannot publish our iOS application on the App Store. Could you please: Check the status of my enrollment. Confirm whether my previous support requests were actually received by the Enrollment team. Escalate this case to the appropriate team if necessary. For your reference, my previous Case IDs are: Case ID: 102916885584 If you require any additional information or documentation from our company, please let me know. I will provide it immediately. Thank you for your time and assistance. I would greatly appreciate any update regarding the status of our Organization Verification. Kind regards, Dev UXUI Enrollment ID: WDF7RSUZ7P Company: Patana Intercool Company Limited
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716
Jul ’26
Has anyone experienced this mismatch between App Store Connect and the Apple Developer portal?
I’m trying to upload an iOS app to TestFlight for an existing organization team, but I’m stuck in an agreement/access loop. What I see: • App Store Connect lists my account as “Account Holder, Admin” for the organization. • Our existing apps are visible in App Store Connect. • A banner says the Account Holder must accept the updated Apple Developer Program License Agreement. • Following the account link opens developer.apple.com/account, but that page only shows “Join the Apple Developer Program” and “Enroll today.” • There are no membership details, organization team selector, or agreement acceptance button. • Certificates, Identifiers & Profiles shows “Access Unavailable.” What I’ve already tried: • Confirmed that I’m using the same Apple Account on both websites. • Signed in again using a fresh Chrome Incognito session — same result. • Signed back into Xcode. The organization team appears, but access to Certificates, Identifiers & Profiles is still unavailable. App Store Connect also shows the Free Apps Agreement as “Active (New Agreement Available).” I haven’t been able to verify the actual membership expiration date because the Developer portal does not show membership details. The app builds successfully without code signing, but I cannot complete provisioning and upload it to TestFlight. I’ve already opened a case with Apple Developer Support and am awaiting a response. Has anyone resolved this exact situation? Was it a membership renewal issue, an account-to-team association issue, or something else? Is there an official way to access the agreement or membership details when the Account Holder sees only the enrollment page? Any experience or guidance from Apple staff would be appreciated.
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183
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3d
I would like to know if anyone else is experiencing the same issue.
Our company enrolled in the Apple Developer Program as an Organization. Apple successfully created our D-U-N-S Number, but our enrollment has remained "Being Processed" for an extended period. I have contacted Apple Developer Support three times regarding this issue. Each time, I received only the automated acknowledgment email, and the same Case ID was referenced every time. However, I have never received any response from a support representative. At this point, our company is completely blocked from publishing our iOS application. Has anyone experienced the same issue recently? If so, how was it resolved? If an Apple Developer Support representative sees this post, I would sincerely appreciate it if you could review my case or advise on the next steps. Thank you.
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1.1k
Activity
Jul ’26
Request for Escalation: Organization Enrollment Verification Stuck in "Being Processed"
Dear Apple Developer Support, I am requesting assistance regarding my Organization enrollment, which has been stuck in "Being Processed" for an extended period. I have already contacted Apple Developer Support three times through the Contact Us page. Each time, I received only the automatic acknowledgment email with a Case ID. Unfortunately, I have never received any follow-up from a support representative. Because of this, our company is currently unable to complete Organization Verification and cannot publish our iOS application on the App Store. Could you please: Check the status of my enrollment. Confirm whether my previous support requests were actually received by the Enrollment team. Escalate this case to the appropriate team if necessary. For your reference, my previous Case IDs are: Case ID: 102916885584 If you require any additional information or documentation from our company, please let me know. I will provide it immediately. Thank you for your time and assistance. I would greatly appreciate any update regarding the status of our Organization Verification. Kind regards, Dev UXUI Enrollment ID: WDF7RSUZ7P Company: Patana Intercool Company Limited
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716
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Jul ’26