Hello, I’m facing a deadlock with an app transfer that has been pending for almost a month. Current situation: The transfer is stuck in “Waiting for Export Compliance” / pending export compliance on the recipient’s side. The deadlock: As the transferor, I can no longer make any changes to the app because it is in a pending transfer state. The recipient cannot complete the export compliance / encryption documentation steps either, because the app has not yet been transferred to their account. So neither party is able to perform the actions Apple is asking for. Additional context: The app only uses standard encryption provided by the iOS operating system (HTTPS). It does not use any proprietary or non-exempt encryption. In App Store Connect there are older approved App Encryption Documentation records (from June/July 2025) showing ITSAppUsesNonExemptEncryption = YES, while the app’s Info.plist currently has this key set to false. I have already explained this inconsistency to Developer Support. We still have no resolution or clear path forward. Could someone from Apple (or anyone who has faced a similar deadlock) advise on the correct way to unblock this transfer? Thank you in advance for any help. Case ID: 103015921518

Hello, I'm encountering an issue with the implementation of the 3-day free trial for my nutrition app, Macro IA. Although the introductory offer has been correctly configured in the StoreKit configuration file (ID: "3jours") — with payment mode set to "free" and a subscription period of "P3D" for the yearly plan (com.macroia.subscription.yearly) — users are being charged immediately, without receiving the trial period. Here’s what’s working as expected: The subscription service detects and verifies the introductory offer during product loading. Our analytics confirm that the trial flag is correctly set. Receipt validation is properly implemented for both sandbox and production environments using our App Store shared secret. Despite this, the trial period is being skipped and users are charged up front. Troubleshooting steps I've already taken: Signed out of my Apple ID and used a completely new sandbox account. Ensured the sandbox account is properly set up in Settings > App Store > Sandbox Account, with the "Show Resubscription Offer" toggle enabled. Tested on a brand-new device with a fresh TestFlight install of the app. Verified that everything works perfectly when testing locally via Xcode and the StoreKit configuration file — the free trial is recognized and works as expected. However, in the TestFlight sandbox environment, even with a brand-new account, the system appears to recognize a previous subscription and does not trigger the free trial, which prevents me from validating the experience for new users. I’ve now paused all marketing efforts for the app until this issue is resolved, and I'm hoping to address it as quickly as possible. I would truly appreciate any guidance on: How to simulate a true first-time user in the TestFlight sandbox environment; Or if there’s a better workflow for verifying the free trial experience during app review. Thank you so much for your time and assistance. Looking forward to any insights or suggestions. Warm regards, Lyes