Even getting this request understood and processed took approximately 1.5–2 weeks.
That sounds about right. I recently changed my address and that was a far more difficult challenge than I had anticipated. It took about two weeks to get that resolved. The final address still isn't right, but it's close enough. I'm not going to fight over one comma. And this happened before AI slop hit.
We have also involved experienced developers who have previously worked with Apple Developer accounts at established international companies, and this situation is highly unusual compared with their previous experience.
But you just said that you were a new company, not an established international company. When I first setup my account back in 2015, it took Apple 4 months to fill out a single page form for Canada Revenue Agency. I can't imagine anything would be easier or faster today with the App Store several times larger, with so much more global fraud, and now AI slop.
I am not looking for preferential treatment. I am simply asking Apple to investigate why an application that has already been accepted cannot proceed through the enrollment process, and to provide a clear explanation and resolution.
It certainly sounds like Apple was doing that. But then you cancelled the entire process and started over. How do you know they weren't doing a lot of work trying to figure it out only to see you cancel the process? And now you're asking them to do it all over again.
You also haven't said what "the technical issue" is. I don't want you to post details. There's probably a good reason you didn't explain it at first.
But I have to be honest with you. I do regularly see people post these kinds of queries here in the forums, omitting some important detail, and then later follow up with the missing information. In every case, that one detail makes me think, "Oh yeah, that's really suspicious".
Please treat this as a formal complaint and escalation request and provide me with a reference/case number for this complaint.
This is the developer forum. The original idea was to be a place where developers could ask technical, coding-level questions. That's now really rare. Virtually all questions are now app review or enrolment questions that are impossible to answer.
I sincerely hope this matter can now be escalated to someone who has the authority and technical access necessary to investigate and resolve it ASAP.
That would be Developer Support. I recognize that it's now standard practice to also ask here. I don't know if it helps. Good luck!