Hi,
I'm an individual developer in Türkiye and I can't add my bank account in App Store Connect, so my Paid Apps Agreement has been stuck in "Pending User Info" since November 3. Because of this my in-app subscriptions can't load in TestFlight and I can't submit my update.
Details:
- Bank country: Türkiye
- Bank: Yapi ve Kredi Bankasi A.S.
- Branch: Tekstilkent, Esenler, Istanbul (branch code 1134)
- Account holder type: Individual
- Tax forms (W-8BEN) are submitted and active
Every time I save, the form returns "Bank key doesn't exist". I tried selecting the branch from the search list and also entering the bank and branch codes manually. The result is the same.
Other developers in Türkiye report the same error with Yapi Kredi, Garanti BBVA and Ziraat Bankasi:
https://developer.apple.com/forums/thread/854519
https://developer.apple.com/forums/thread/850196
I've opened a case with Apple Media Services Finance Support (Case-ID 23290629) but haven't heard back yet. Could someone from Apple please check whether the Turkish bank keys are missing or broken in App Store Connect? Has anyone found a workaround?
Thank you!