Update, 27 October: my Paid Apps Agreement is Active now. Finance finally replied on case 22532856 with a procedure, so here it is, since it's the first real answer I've had in a month. Submit the US tax form in App Store Connect as it currently stands, wrong citizenship included. Finance said they can't change anything until the Paid Apps Agreement is Active, and it only goes Active once that form is in. Mine switched from Pending User Info to Active right after I submitted. Once it's Active, download a blank W-8BEN from irs.gov and fill it in with your real citizenship. Name and address have to match your developer account exactly or they reject it. Sign and date it. Name the PDF with your 8-digit Finance case number and upload it through the secure W-8 upload link Finance sends in their reply. Reply to their email to say it's uploaded. They were clear they won't look for the file otherwise. I didn't like signing a form with the wrong citizenship either, but this is the procedure Finance gave me in writing, and the corrected form went in the same evening. Two things they mentioned: the corrected form won't show up in App Store Connect (the online one keeps the old citizenship, so don't wait for it to change), and it can only correct things like citizenship, status or tax ID, not name or address. @KruTwinsDev, yours is the address, so this route may not cover it. If you've only had the automatic acknowledgement so far, it might help to reply on your case and ask for the procedure for when your country of citizenship differs from your legal entity address. That's how Finance described it to me. I'll post again once they confirm the corrected form has been processed.

Update, 16 October. Still blocked, but I now have the technical detail. On the W-8BEN page, line 2 is a <select> that arrives from the server already disabled, with a single option: United Kingdom (value GBR). Brazil is not in the list at all. So the page is fed one country, taken from the address on the developer account, and that gets treated as citizenship. In my case it was first written into the Certificate of Foreign Status on 28 September as "country of incorporation", which makes no sense for an individual, and the W-8BEN copies it from there. jakefrog: line 2 of the IRS form is country of citizenship, not residence. If you're not a German citizen, I wouldn't sign it as it is. What I've tried so far: Finance case 22532856 (28/09, follow-ups 1/10 and 6/10), two contact-form requests (5/10 and 7/10), Program Enrolment case 102992313470, Feedback FB 25135399 and two emails to Executive Relations (10/10 and 14/10). The only replies were the automatic ones, and the phone option on the case has said "temporarily unavailable" every time I've opened it. Four of us here now, four different countries. If you haven't filed it in Feedback Assistant yet, please do and mention FB 25135399 so they get grouped. I'll post here the moment anything moves.