Hello Apple Developer Support,
Your response completely misses the point of our post.
We came to this forum precisely because Apple's official support channels have failed us. We cannot access the Developer Support page, reinstatement form, or P2B complaint procedure. App Store Connect only displays "Users and Access."
Since our termination, we have submitted 11 separate support cases:
103017695934, 103016620892, 103013738957, 103012426022, 103012426031, 103011415039, 103011413351, 103008997516, 103008988329, 103008928447, 103008927085.
Every request was acknowledged automatically including your answer in this forum. Not a single one received a substantive response.
Apple has terminated our business account, restricted access to our financial records, and left substantial proceeds unpaid, while simultaneously preventing us from accessing the procedures meant to challenge these actions.
How can Apple seriously expect developers to follow official procedures when Apple itself makes those procedures inaccessible?
We are not asking you to review our termination publicly. We are demanding an accessible communication channel and a proper escalation of this matter.
Please stop sending generic responses and directing us in circles. We need an actual solution, not another link to a system that does not work.
Thank you.
Topic:
App Store Distribution & Marketing
SubTopic:
App Store Connect
Tags: