Bundle ID: com.dalesidebottom.betterus, Team: TK8M23SECQ Trying to submit a v2.0 update with two new FamilyControls extension point identifiers. Both have Distribution entitlements enabled and are correctly in the provisioning profiles. Upload fails with 409 — Invalid NSExtensionPointIdentifier: com.apple.ManagedSettings.ShieldConfigurationExtensionPoint (Error: 7624408a-f318-4b4f-a8b8-1c359923f560) com.apple.deviceactivity.report-extension (Error: 51b40a9e-fc60-402d-9ba7-f29bfbfc84b5) Our existing monitor-extension uploads fine. Has anyone resolved this? The app's been blocked for 6+ weeks.

Our app com.dalesidebottom.betterus (Team: TK8M23SECQ) cannot upload to App Store Connect. Build 28, v2.0.0 is rejected server-side with a 409 error for two new extension points in v2.0: • com.apple.ManagedSettings.ShieldConfigurationExtensionPoint — Error ID: 7624408a-f318-4b4f-a8b8-1c359923f560 • com.apple.deviceactivity.report-extension — Error ID: 51b40a9e-fc60-402d-9ba7-f29bfbfc84b5 The com.apple.developer.family-controls Distribution entitlement IS correctly in our Distribution provisioning profiles (resolved via case 102892887667). The rejection is not a provisioning issue — it is App Store Connect's submission validation layer rejecting these extension point identifiers because they are new in v2.0 (not present in our approved v1.0). Our com.apple.deviceactivity.monitor-extension passes fine as it was in v1.0. We need these two extension points authorised on the App Store Connect submission backend for this app. We have been waiting weeks and have case 102892887667 open with no resolution.

Hi Apple Developer Support, I am writing to escalate an urgent unresolved request regarding our app BetterUs (Team ID: TK8M23SECQ, Bundle ID: com.dalesidebottom.betterus). Timeline of attempts: ~1 May 2026 — Submitted FamilyControls Distribution entitlement request via the official form at developer.apple.com/contact/request/family-controls-distribution for bundle IDs com.dalesidebottom.betterus.shield and com.dalesidebottom.betterus.report. No confirmation number received, no response. ~20 May 2026 — Raised support case 102892887667 via developer.apple.com/contact. Received acknowledgement from Eugene. ~21 May 2026 — Replied with all requested information (date of submission, business need, bundle IDs). Today — Still no approval and no further response. It has now been over 3 weeks since the original request. What I need: The FamilyControls Distribution entitlement is already approved on my account for: com.dalesidebottom.betterus ✅ com.dalesidebottom.betterus.monitor ✅ I simply need it extended to these two sub-extensions of the same app: com.dalesidebottom.betterus.shield (Shield Configuration extension) com.dalesidebottom.betterus.report (DeviceActivity Report extension) These are not new use cases — they are part of the same approved parental screen time app. Without this, BetterUs cannot be submitted to the App Store at all. I have active testers waiting and this delay is significantly impacting our launch. I would greatly appreciate urgent attention on this matter. Thank you, Dale Sidebottom