These are the Developer Forums, where developers of apps for Apple's platforms ask each other for hints and tips on coding. These forums are NOT where Apple's actual developers chat about stuff, and it's certainly not where their Support staff hang out waiting for someone to post about an issue.
You need to contact Apple Support. You already have a case ID, so you clearly have a means of contacting them. Please don't do so here on these forums.
Topic:
Community
SubTopic:
Apple Developers
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