Hello, I am reaching out here because I am experiencing a critical issue with unpaid earnings and cannot get a response through the standard App Store Connect support channels. I recently realized that my account currency was set incorrectly. Because of this issue, several payments were never delivered to my bank: A few hundred dollars from 2024. Over $1,000 from about two months ago. I have repeatedly tried to contact support to get this resolved, even reaching out to other departments out of desperation, but no one has answered me through any medium. To make matters worse, whenever I submit a case to the Finance department, it completely disappears from my "Recent Issues" dashboard. The only cases that remain visible are my App Review threads all of my financial disputes simply vanish after I submit them. Fortunately, I have kept a manual record of the case numbers for every ticket I have opened. Having these funds in limbo with absolutely no communication is incredibly frustrating and unprofessional. Has anyone else experienced finance tickets disappearing from their dashboard? How can I escalate this so an actual representative can look up my case numbers and help release my missing funds? Any guidance would be greatly appreciated.

Hey, I've been having a frustrating time with Apple regarding my app's submission. I initially submitted a build (version 1.2.27) of my app that included a "Full Access" subscription feature. Shortly after, I decided to cancel this submission to update and resubmit a newer version. But now, I'm stuck because the "Full Access" subscription seems locked in a "Waiting for Review" status. This means I can't select it for my new submission. I reached out to Apple Support for help. I explained that my problem isn't with canceling the submission but with being unable to choose the "Full Access" subscription for the new version. They responded quickly but only provided a link to manage version submissions, which doesn't really address my specific issue. So, I had to clarify again that I need guidance on how to unlock the subscription from its current status so I can move forward with my app's resubmission. It's a bit of a loop, and I'm still waiting for a solution from them.