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Individual enrollment: payment fails, waiting for ID verification (Case 103017253287)
Hi, I'm enrolling in the Apple Developer Program as an individual (Argentina). A third party is paying the membership fee on my behalf, so the card isn't in my name. Every order since October 30 has failed with "We're having a problem with your payment", and I placed a new order today. The enrollment page says that if the payment information doesn't match the enrollment information, the enrollment will be delayed and I may be asked for a copy of a government-issued ID. I'm ready to provide it, but I haven't received any request or upload link yet. I contacted Developer Program Support on November 2 (Case ID 103017253287) and also emailed devpayment@apple.com, but I haven't heard back, and my earlier orders are about to be canceled. Could someone from Apple please help route this case so I can submit my ID and complete the payment? I'd also like the earlier failed orders canceled so I'm only charged once. Thank you!
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Individual enrollment: payment fails, waiting for ID verification (Case 103017253287)
Hi, I'm enrolling in the Apple Developer Program as an individual (Argentina). A third party is paying the membership fee on my behalf, so the card isn't in my name. Every order since October 30 has failed with "We're having a problem with your payment", and I placed a new order today. The enrollment page says that if the payment information doesn't match the enrollment information, the enrollment will be delayed and I may be asked for a copy of a government-issued ID. I'm ready to provide it, but I haven't received any request or upload link yet. I contacted Developer Program Support on November 2 (Case ID 103017253287) and also emailed devpayment@apple.com, but I haven't heard back, and my earlier orders are about to be canceled. Could someone from Apple please help route this case so I can submit my ID and complete the payment? I'd also like the earlier failed orders canceled so I'm only charged once. Thank you!
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