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Individual enrollment blocked ("Unable to Continue") after ID scan misread my surname – Case 103001440579
Hi everyone, I'm trying to enroll in the Apple Developer Program as an individual (UAE). During ID verification the scan of my driving licence read my surname as "Vinokurow" instead of "Vinokurov". Since then every attempt ends with "Unable to Continue" in the Apple Developer app and "An unknown error occurred" on the website. My Apple Account is in order: correct name, region UAE, +971 trusted number, two-factor authentication on. I contacted Developer Support on 19 October (case 103001440579), got a general reply on 28 October, and have had no answer since. Phone support is currently unavailable. Could someone from Apple please reset my enrollment or correct the name so I can enroll? Thank you!
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Individual enrollment blocked ("Unable to Continue") after ID scan misread my surname – Case 103001440579
Hi everyone, I'm trying to enroll in the Apple Developer Program as an individual (UAE). During ID verification the scan of my driving licence read my surname as "Vinokurow" instead of "Vinokurov". Since then every attempt ends with "Unable to Continue" in the Apple Developer app and "An unknown error occurred" on the website. My Apple Account is in order: correct name, region UAE, +971 trusted number, two-factor authentication on. I contacted Developer Support on 19 October (case 103001440579), got a general reply on 28 October, and have had no answer since. Phone support is currently unavailable. Could someone from Apple please reset my enrollment or correct the name so I can enroll? Thank you!
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