Thank you for sharing your experience and your perspective.
However, my situation is quite different from what you experienced.
In my case, my application has already been reviewed and accepted. I received an email from Apple confirming that I could proceed and finalize my Apple Developer Program enrollment by signing the agreements and paying the annual $99 membership fee.
The problem is that when I click the link Apple provided to complete those final steps, I am not taken to the agreement/payment page. Instead, I am still stuck on the very first page of the application process the same page I saw when I initially submitted my documents:
“Thank you for your submission. We’ll get back to you soon.”
To explain it from another perspective: imagine receiving the keys to your apartment, being told that everything has been approved and that you can move in, but the key only opens the public entrance of the building and not the door to your actual apartment.
The initial review itself was relatively fast approximately a week. The problem is not the review. The problem is resolving this technical/operational issue, which has now taken approximately three months.
I have contacted Apple Support and Developer Support numerous times. After many calls and long waiting times, I have unfortunately reached the point where it seems that the representatives I speak with simply cannot resolve the issue because it is apparently being handled by an internal Operations department that they cannot directly access or escalate.
After waiting for a substantial period, I eventually said: Why don’t we simply withdraw my application and let me apply again? Perhaps the technical issue would disappear and, after being reviewed again, I would be taken to the correct agreement and payment page.
I did exactly that.
To my surprise, my new application was accepted as well and the exact same technical issue occurred again.
That is the part I genuinely struggle to understand.
I am not accusing individual Apple Support employees of bad intentions. I appreciate that many of the representatives I spoke with genuinely tried to help. But after three months, two accepted applications, numerous support interactions and the exact same technical blockage occurring twice, I think it is completely reasonable to ask what is actually happening on the operational side.
If my application has been reviewed and approved, why can Apple not simply provide the agreement or a working link that allows me to sign it and complete the $99 payment?
At this point, I don’t need another explanation telling me to be patient. I need someone with the appropriate access to investigate the actual technical/operational blockage and resolve it.
This is also affecting our business. We have a team, investors and applications being developed around our planned App Store presence. The App Store is a fast-moving market, and being unable to even complete the final enrollment/payment step for three months makes it extremely difficult to maintain momentum.
I have all the documentation, acceptance emails, screenshots and support case information to substantiate everything I am saying.
So I sincerely hope someone from Apple Developer Support or the relevant Operations team eventually sees this and can explain what is happening and, more importantly, fix the issue.
I have been patient for three months. At this point, I simply want to be able to sign the agreement, pay the $99 membership fee and get my Developer account activated.
If this cannot be resolved through the normal support channels, I will unfortunately have to consider other formal avenues to understand why an accepted application has remained technically blocked for this long.
Topic:
Community
SubTopic:
Apple Developers