Hello,
I'm trying to enroll in the Apple Developer Program as an Individual in Canada (Ontario), using the Apple Developer app on my iPhone.
Identity verification fails every time with the message "Unable to Verify Your Identity – Please contact support." I have tried three times with two different government IDs (Canadian passport and Ontario driver's licence). I have stopped retrying to avoid making things worse.
I opened Developer Support case 103005389737 (Membership and Account → Program Enrollment) on October 22 and sent a follow-up on October 28, but I haven't received any reply yet. Phone support has also shown as unavailable each time I checked.
Could someone from Developer Program Support please look at my case and either verify my identity manually or offer an alternative verification method (phone call or document review)?
I'm available by phone in French or English.
Thank you,
Eric NKOUAMEN NKOUETCHOUA