Hello Apple Developer Relations team and fellow developers,
I'm an individual developer from Romania, and I would really appreciate help from someone at Apple, because I have run out of ways to reach the right team.
Account details
- Team ID: CVSYWWL239
- Account holder: Maria Teodora Bacula
- Account type: Individual (no company, no D-U-N-S number)
- App: Teoria (Bundle ID: com.teoriapro.app)
Timeline
- Before November 2: I submitted my trader information for the Digital Services Act in App Store Connect. As an individual, I provided my own personal address, phone number and email, and verified them.
- November 2, 2026: the trader status changed to "In Review".
- Since then: no update, no email and no request for additional documents.
- Meanwhile: version 1.1 of my app went through App Review, was approved, and I released it. It is live outside the EU, but it is still not available in any European Union storefront, including Romania, where almost all of my users are.
What I have already tried
- A support request through developer.apple.com/contact (Membership and Account). No reply so far.
- The "Call me" option. Every time I submit the form it returns an error. As far as I can tell, Romania is not supported for callbacks, so phone support is impossible for me.
- Calling Apple Business / School support, who told me they cannot transfer me to Developer Support.
- An email to Developer Program Support.
Why this matters
Teoria is an education app that connects students with teachers for tutoring, homework help and live lessons. I am a math teacher myself and built it for students, parents and teachers in Romania. I have publicly announced the launch date, and many of them are waiting to download it, but on the App Store in Romania the new version simply isn't available. I have no way to explain to them why, or when it will be fixed.
What I am asking for
- Could someone at Apple please check the status of the trader verification for Team ID CVSYWWL239?
- If anything is missing or incorrect on my side, please tell me exactly what, and I will send it immediately (ID, proof of address, anything needed).
- If there is a specific channel for DSA trader verification that individual developers in countries without phone support should use, I would be very grateful to learn about it.
To other developers who went through this: how long did your DSA trader verification take, and did anything help speed it up?
Thank you very much for your time and help.
Kind regards,
Maria Teodora Bacula
Teoria