Apple Developer Enrollment still pending after 5 weeks.

I have emailed with 0 response. Case ID: 103011830557
It also says phone support is currently unavailable.
I am at a lose on how to proceed. I don't know if this is normal or if there is something wrong with my enrollment. It seems there is nobody to contact to get any info or help. Has anyone else waited this long? Or is there something I am missing that I need to do?
It says Enrollment is being processed, with an Enrollment ID but no payment has gone through. It has said this for about 4 weeks now.