Hello Apple Developer Support,
Please help with an organization enrollment that cannot be completed in the Apple Developer app.
Case 20000147180205. A follow-up request was also submitted and has not been answered. I can provide the second case number privately.
What support already confirmed on case 20000147180205:
- the initial enrollment was fully withdrawn;
- another enrollment on this Apple Account is still pending.
Because that enrollment is pending, the Apple Developer app will not open enrollment and sends us to the website. On the website the only step is to complete a purchase. Earlier payment attempts never reached the card issuer.
On a different Apple Account that had no pending web enrollment, Developer Support instructed us to enroll in the Apple Developer app. That enrollment was accepted in the app, and we immediately received a request to upload documents.
Please withdraw the pending enrollment on this Apple Account and confirm when enrollment in the Apple Developer app is available. We will then submit it in the app and upload the requested documents.
We will not start another enrollment on the website and we will not submit another payment.
Thank you.