App Store Connect – “Bank key doesn’t exist” Error

Developer Tools & Services Apple Developer Program
Merttt OP
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Hello Apple Support Team,

I am unable to add my bank account in App Store Connect. At the final submission step, I consistently receive the error “Bank key doesn’t exist,” which prevents me from saving my banking information.

I selected my bank and branch directly from Apple’s bank search list. My banking details are correct, but the error persists. The selected bank record is:

  • Bank: Yapi ve Kredi Bankasi AS
  • Branch location: Batman, Batman, Türkiye
  • Bank/branch code displayed by Apple: 0067 01088 072

My Paid Apps Agreement remains in “Pending User Info” status because I cannot complete the banking setup.

Could you please investigate whether the selected bank/branch record has a missing or mismatched bank key in your system and help me complete the setup?

Please let me know if you need any additional information.

Thank you for your assistance.

Kind regards,
Ahmet Mert KORKUT

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miraykaragoz OP

Same issue here. I'm in Türkiye with Yapi ve Kredi Bankasi (Tekstilkent branch, Istanbul, branch code 1134). Selecting the branch from the list or entering the code manually both return "Bank key doesn't exist", so my Paid Apps Agreement is stuck in "Pending User Info" and I can't offer in-app subscriptions.

I opened a case with Apple Media Services Finance Support (Case-ID 23290629) on November 3 and haven't received a response yet. It looks like the Turkish bank keys are not recognized in App Store Connect. Has anyone found a workaround, or could someone from Apple please look into this?