Custovia app has been stuck in Review since 9th of October

App Store Distribution & Marketing App Review
Kluivert OP
Created
Replies 1
Boosts 0
Views 82
Participants 2

Hi everyone,

I submitted my app, Custovia, for review on October 9, 2026, and it has remained in “In Review” since then.

It's now been almost two weeks, with no approval, rejection, or request for additional information. I also sent a follow-up email 7 days ago but haven't received a response.

This is holding up my app's release, and I'm not sure whether the submission is still being actively reviewed or if something has gone wrong.

Has anyone experienced a similar delay recently, particularly with an app stuck in the actual “In Review” status rather than “Waiting for Review”? If so, how long did it take to get a response?

I'd also appreciate any advice on the best way to get a status update from Apple.

Thanks.

Replies  1
Boosts 0
Views  82
Participants  2
Pokpong OP

“In Review” means the review has started, unlike “Waiting for Review,” which means it hasn't started yet. Apple says its target is to review 90% of submissions in under 48 hours, but some reviews take longer; that target isn't a deadline. Nearly two weeks in In Review is long enough that I'd ask Apple directly for a status update.

Use the submission's App Review page in App Store Connect and contact App Review about this specific version. Include the app name, version/build, submission date, and any existing support case number. Check the Resolution Center too, in case they are waiting for information. A public forum can't see the review queue or get an individual app escalated. Apple's contact steps are here: https://developer.apple.com/help/app-review/after-submitting-for-review/contact-app-review/ and the status guide is here: https://developer.apple.com/help/app-review/after-submitting-for-review/review-status/