TestFlight builds expired across multiple apps; new builds cannot be installed (“Requested app is not available or doesn’t exist”)

App Store Distribution & Marketing TestFlight
Pennyfea OP
Created
Replies 137
Boosts 11
Views 10k
Participants 90

Hi,

I’m experiencing a TestFlight issue affecting multiple apps in my account.

Issue summary:

• Several TestFlight builds across all of my apps expired at the same time.

• After uploading new replacement builds, neither I nor my testers are able to install them.

• Installation fails with the message: “Could not install {App Name}. The requested app is not available or doesn’t exist.”

• The build shows as processed and available in App Store Connect.

• Testers are already invited and active.

• No redeem code is required.

I am seeing the same issue on my own device as well.

What I’ve tried:

• Uploading new builds (incremented version + build number).

• Confirmed builds are visible and available in App Store Connect.

• Removing and re-adding testers.

• Logging out of the app.

• Deleting the app from the device.

• Restarting the device.

• Reinstalling directly from TestFlight.

• Restarting TestFlight.

Despite this, installation consistently fails with the “requested app is not available or doesn’t exist” error.

Expected behavior:

• New TestFlight builds should be installable once processed and available.

• Testers (and the developer) should be able to install directly from TestFlight.

• Expired builds should not block installation of newly uploaded builds.

Additional context:

• This started immediately after multiple TestFlight builds expired across my apps.

• All affected apps were previously installing and testing without issue.

• Apple Developer Support has been contacted, but I wanted to check whether others are seeing the same behavior or if there is a known workaround.

Has anyone else encountered TestFlight builds becoming unavailable across multiple apps at once, or an install failure after replacing expired builds

Replies  137
Boosts 11
Views  10k
Participants  90
Sungheon OP

Hi Albert / DTS team,

I have submitted Feedback Assistant report FB25379462 regarding premature TestFlight build expiry for RotSmart (Apple app ID 6813416386).

Version 0.1.0 build 37 was uploaded on October 29, 2026 and its metadata shows Binary State: Validated, but it is already marked Expired on October 31. Builds 28–37 are all displayed as Expired. The report includes account/build links, reproduction steps and screenshots of the expired build list and build 37 metadata.

The directly verified issue is premature expiry in App Store Connect; I have not captured a fresh device-side installation error in this report. Other recently uploaded apps in the same account currently show 90 days remaining.

Could you please route/correlate FB25379462 with the TestFlight team's investigation? Thank you.
flr OP

@DTS Engineer Same problem here, what is going on?
This is severly hurting us.

Case id: 103015618927
paresy OP

We have the same problem. Builds expired after a few hours and the new build cannot be added into review for TestFlight. Should we open a support case? Or is this a know problem?

Edit: I opened ticket 103015686046.
Jabguru OP

@DTS Engineer

Please I'm currently having the same issues. My build suddenly expired now I can't add a build to external testing and invitation mails don't get sent for internal testing for my 2 apps. Please I need urgent help on this.

Case ID: 103014992155
Kirnuvirsta OP

@DTS Engineer Hi, you won’t never believe this, but I’m experiencing exactly the same issue. Could you please help me or point to the appropriate team?

The first build unexpectedly changed to expired. Now as an internal tester I cannot install the build from TestFlight. The build appears in the TestFlight app, but tapping Install fails with: "The requested app is not available or does not exist." Build 1 installed earlier. And when submitting the build for Beta App Review (External Testing) fails with "There was an error processing your request. Please try again later."

Case ID: 103011239704
FB25399719

Thanks for any help!

DTS Engineer OP
Apple

@Kirnuvirsta :-) i definetly believe it. Thanks for providing the FB number as that one can be routed to the correct team.

Albert  WWDR
Jabguru OP

@DTS Engineer

Hi Albert. I'm currently having the same issues. My build suddenly expired now I can't add a build to external testing and invitation mails don't get sent for internal testing for my 2 apps. Please I need help on this.

Case ID: 103014992155
FB25400921
mehol01 OP

@DTS Engineer

Hi, same issue on my account since Oct 22, 2026, for both of my apps.
Builds expired early, internal installs fail on iPhone and Mac
("The requested app is not available or doesn't exist"), and Submit for Beta App Review
returns HTTP 422 ENTITY_UNPROCESSABLE. All agreements are active.

Case ID: 103005636963
FB25408271
Omar-Monther OP

@DTS Engineer Please route FB25428628 to the TestFlight team. Athina AD, App ID 6774727458. For over a week, all unexpired builds fail for internal testers, including the Account Holder: "The requested app is not available or doesn't exist." External submission returns 422 ENTITY_UNPROCESSABLE, error ID 137f70f3-202e-41fe-9775-811468190eb2. Support cases 103005381018 and 102992421322 have had no reply. Please check whether the beta contract or TestFlight access is missing. Thanks.
Jabguru OP

The issue has been fixed for me now although I didn't get any form of response. Took approximately 48 hours after reporting on feedback assistant.
DrOzmaster OP

@DTS Engineer Same issue on my team: builds expired early and internal installs fail. Please route FB25447062 to the TestFlight team. Case ID: 103011556512. Thanks.
dymade OP

@DTS Engineer , I contacted Apple Support but so far no luck. I'm running into the same issues as everyone else here.

Could you please let someone take a look at what's going on?
Case ID: 103007192055