UPDATE: We were reviewed and approved! Call them, document everything! This forum data shows a breakdown of Apple's process.

UPDATE: Just got off the phone with an Escalation Supervisor. I explicitly cited my three Case IDs and stated that I am meticulously documenting this timeline for corporate records and legal counsel, and will take further action if this is not resolved in a timely manner. The supervisor stated there is no one higher to escalate to on the phones, but promised to communicate my exact statement directly to the App Review team to request an expedited review. If you are stuck, call in, reference your case numbers, and let them know you are documenting everything for counsel. Will update if the status changes.

This is a good start to organizing information that we can show to Apple that their service is unacceptable

Submitted: Oct 12, 2026 at 12:37 PM Status: Waiting for Review Multiple phone calls, expedited review requests --- all unanswered and ineffective.

Ha! That's nothing! Just keep waiting and entertain yourself with some posts on this forum.

I'm afraid you've hit a brick wall! We have also been waiting for review since Oct 12. Multple support cases and escalations to no effect. When Phone support is on, twice we waited for more than an hour to speak with someone who could only send a message to the team; they said it's "a waiting game now". We get no visibility into their queue, no updates; really nothing. Apple support is totally ineffective and well, we're angry, but can't do anything about it. I've also contacted friends within Apple and even they can't see what's happening and are not allow to give out names (even if they could find them).

Yes. We have also been waiting for review since Oct 12. Multple support cases and escalations to no effect. When Phone support is on, twice we waited for more than an hour to speak with someone who could only send a message to the team; they said it's "a waiting game now". We get no visibility into their queue, no updates; really nothing. Apple support is totally ineffective and well, we're angry, but can't do anything about it.

Yes. We have also been waiting for review since Oct 12. Multple support cases and escalations to no effect. When Phone support is on, twice we waited for more than an hour to speak with someone who could only send a message to the team; they said it's "a waiting game now". We get no visibility into their queue, no updates; really nothing. Apple support is totally ineffective and well, we're angry, but can't do anything about it.

We've been stuck since Oct 12. Escalation is ineffective and after a 2hr wait on the phone (twice), they told us it's a 'waiting game' now. No visibiility into what's going on and Apple shuts down their phone call back support when they want.

We've been stuck since Oct 12. Escalation is ineffective and after a 2hr wait on the phone (twice), they told us it's a 'waiting game' now. No visibiility into what's going on and Apple shuts down their phone call back support when they want.

We've been stuck since Oct 12. Escalation is ineffective and after a 2hr wait on the phone (twice), they told us it's a 'waiting game' now. No visibiility into what's going on and Apple shuts down their phone call back support when they want.

We've been stuck since Oct 12. Escalation is ineffective and after a 2hr wait on the phone (twice), they told us it's a 'waiting game' now. No visibiility into what's going on and Apple shuts down their phone call back support when they want.

We've been stuck since Oct 12. Escalation is ineffective and after a 2hr wait on the phone (twice), they told us it's a 'waiting game' now. No visibiility into what's going on and Apple shuts down their phone call back support when they want.

We've been stuck since Oct 12. Escalation is ineffective and after a 2hr wait on the phone (twice), they told us it's a 'waiting game' now. No visibiility into what's going on and Apple shuts down their phone call back support when they want.

We've been stuck since Oct 12. Escalation is ineffective and after a 2hr wait on the phone (twice), they told us it's a 'waiting game' now. No visibiility into what's going on and Apple shuts down their phone call back support when they want.