I’m hoping someone has seen this before, or that someone from Apple can take a look. My first app is a small, free puzzle game with no adverts, no tracking and no logins, published under a new organisation account. Here’s what has happened so far: First submission came back with “Information Needed” (Guideline 2.1) after two days. I answered everything, attached a screen recording, updated the review notes and resubmitted on 24 October. It has been “Waiting for Review” ever since: 11 days and counting, with no change of status. 29 October: raised a support request through Contact Us asking about the status. No reply yet. 2 November: requested an expedited review. No response. 4 November: tried the phone callback twice, but was on hold for 30 minutes and then an hour without reaching anyone. The same app was approved on Google Play in a few days, and its updates have gone through since, so I don’t think it’s the app itself. Is anyone else seeing first submissions from new accounts sit this long right now? And if you’ve been stuck like this, what got it moving? I’d rather not withdraw and resubmit if that puts me back at the end of the queue, but I’m running out of other ideas. Thanks.