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Reply to Update stuck in Waiting for Review, app unavailable for sale
Update: resolved. On Nov 2, App Store Notices emailed to confirm the app would be returned for sale, with a note that the App Store can take 72+ hours to refresh. Same day, I had opened a case via developer.apple.com/contact (App Review → waiting to hear back), so I can’t say for sure which one moved it, but I’d recommend doing both. Key lesson for anyone in this spot: if your Availability page header shows 0 countries while the Manage dialog shows all regions checked, and the “View” link only says to contact Developer Support, the block is on Apple’s side. Re-selecting regions won’t fix it. Thanks, jetrise, for pointing me in the right direction.
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Reply to Update stuck in Waiting for Review, app unavailable for sale
Thanks, this is the first concrete guidance I’ve gotten. Really appreciate it. Update for anyone who lands here later: Pricing and Availability: all 175 regions are still selected in the Manage dialog, but the page header shows “0 Countries or Regions” and every region shows “Cannot Sell App.” Clicking View only says to contact Apple Developer Support. So it looks like the block is on Apple’s side, not a cleared-regions issue. I’ve opened a case through developer.apple.com/contact with the Oct 5 confirmation attached. Contact case: opened one through developer.apple.com/contact (App Store Connect → Removal of app). I asked for the removed-from-sale status to be lifted based on the other party’s Oct 5 confirmation, and attached that confirmation. App Store Notices: replied again in the APP265997 thread with the same request. 1.0.5: leaving it in the queue, not cancelling. I’ll post back once the banner clears so the next person knows how long the restore step takes. If anyone has been through an App Store Notices restore, roughly how long did it take after you opened the contact case?
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Reply to Update stuck in Waiting for Review, app unavailable for sale
Update: resolved. On Nov 2, App Store Notices emailed to confirm the app would be returned for sale, with a note that the App Store can take 72+ hours to refresh. Same day, I had opened a case via developer.apple.com/contact (App Review → waiting to hear back), so I can’t say for sure which one moved it, but I’d recommend doing both. Key lesson for anyone in this spot: if your Availability page header shows 0 countries while the Manage dialog shows all regions checked, and the “View” link only says to contact Developer Support, the block is on Apple’s side. Re-selecting regions won’t fix it. Thanks, jetrise, for pointing me in the right direction.
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Reply to Update stuck in Waiting for Review, app unavailable for sale
Thanks, this is the first concrete guidance I’ve gotten. Really appreciate it. Update for anyone who lands here later: Pricing and Availability: all 175 regions are still selected in the Manage dialog, but the page header shows “0 Countries or Regions” and every region shows “Cannot Sell App.” Clicking View only says to contact Apple Developer Support. So it looks like the block is on Apple’s side, not a cleared-regions issue. I’ve opened a case through developer.apple.com/contact with the Oct 5 confirmation attached. Contact case: opened one through developer.apple.com/contact (App Store Connect → Removal of app). I asked for the removed-from-sale status to be lifted based on the other party’s Oct 5 confirmation, and attached that confirmation. App Store Notices: replied again in the APP265997 thread with the same request. 1.0.5: leaving it in the queue, not cancelling. I’ll post back once the banner clears so the next person knows how long the restore step takes. If anyone has been through an App Store Notices restore, roughly how long did it take after you opened the contact case?
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