Game stuck in “Waiting for Review” for 3 weeks, with no meaningful response from Apple
I first submitted my game in the second week of September, and it’s been a frustrating experience so far.
The first rejection was because the privacy policy link needed to be included in the app description. I fixed that immediately, replied to the review team, and resubmitted.
The second rejection was due to a crash that I couldn’t reproduce. After investigating, I noticed that the reviewer was testing on iPadOS 27, which was still in beta on the device I checked. My game is designed for iPhone only, so I explained this to the review team and clarified that I couldn’t reproduce the reported crash.
The next rejection stated that the reviewer couldn’t proceed to the main game. There are instructions on the screen that need to be followed before gameplay can begin, so I explained the steps and attached a sample screen recording showing how to get into the game.
Since addressing that rejection, my submission has been stuck in “Waiting for Review” for around three weeks, with no further updates.
I’ve also submitted several requests through App Store Connect asking for an update. Only one received a response, which essentially said that my app hadn’t been forgotten. It was a generic reassurance, with no actual information about what’s happening or when the review might proceed.
I’ve addressed each rejection, provided explanations, and even attached a recording to help the reviewer understand how to play the game. At this point, I honestly don’t know what else I can do.
Has anyone else experienced a similar situation recently? Has anyone managed to get their submission moving after weeks of waiting and receiving only generic responses from Apple?
Honestly, I pay for the Apple Developer membership, and Apple takes a commission of up to 30% on app sales and in-app purchases, yet I can’t even get a meaningful update on my app review. What’s the point of being a paying developer if getting a response about your own submission is this difficult?