Since August: rejected twice in 6 weeks with the same one-line message, no details - and Support can't see anything

Hi everyone,

I already posted here on September 26. Six weeks later, our app X-Friend (Apple ID 6780055622), which is ready for public release, is still not live.

In those six weeks it was reviewed only twice. Both times it was rejected with the same copy-and-paste sentence (Guideline 1.1.4). There was no specific reason, no screenshot and no indication of what the reviewer saw. Just "somewhere in your app or metadata".

We called App Review support. The person on the phone could not see any information about our review, could not do anything and told us to wait. What is support for if it can't see anything?

We have been trying to get into the App Store since August. Every cycle means waiting, sometimes more than four weeks, only to receive the same sentence again. Meanwhile we have changed almost everything: demo account, store and subscription texts, age rating, website, screenshots, reviewer notes. We are guessing, because nobody tells us where the problem is.

The same app is live on Google Play for months now. Reviews there come back within about three days, and when something is wrong they attach a screenshot and tell us exactly what and where.

How can an app be rejected repeatedly for the same guideline without anyone pointing to the actual issue? "Somewhere in the app OR the metadata" is not actionable.

We want to comply. All we ask for:

1. The specific screen, content or metadata field, ideally with a screenshot.
2. All findings in one pass.
3. A support contact who can actually see our case.

If anyone from App Review reads this, please look at Apple ID 6780055622 and tell us concretely what needs to change. And if other developers have been through this: how did you get out of this loop?

Thanks.