Waiting for Review after access issue was corrected — requesting guidance

Hello,

Our first iOS app has remained in “Waiting for Review” for an unusually long time.

Timeline:

  • Initial submission: October 13
  • We received a reviewer-access issue on October 27.
  • We corrected the access issue immediately and resubmitted on October 29.
  • The demo accounts are active, require no OTP or additional verification, and are ready for review.

The current submission is still showing “Waiting for Review,” with no additional request for information or visible action required in App Store Connect. We have also contacted Developer Support but have not received a further update.

We understand that review timing can vary and are not asking for an exception to the App Review Guidelines. Could an Apple representative please advise whether there is an account, queue, or submission issue requiring action from our side, or whether an internal status check is possible?

Thank you.