Hello Apple Developer Support,
I am writing to resolve a critical access and subscription issue with my Apple Developer account.
My Apple ID (lich666black@gmail.com, Person ID: 1669634243, Developer ID: L2B6257ZS2) is the Account Holder for my organization, Khasanshin Rinat Ildarovich, IP (Team ID: DNQ8PB6F6V, App Store Connect Legal Entity ID: 90331734).
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In App Store Connect, the organization team
DNQ8PB6F6Vshows that the membership has expired and prompts me to accept the updated Apple Developer Program License Agreement on the Apple Developer website. -
However, when I log into developer.apple.com/account, the portal backend returns an empty teams array (
teams: []) withisAgentOfAnyActiveTeam: false, and defaults my web session to an old duplicate profile ("Rinat khasanshin", marked as Deprecated in ASC). -
Because of this, the web portal hides my organization team and only displays the "Enroll today" button. When I try to use it, the system blocks me with the error:
"Your Apple Account is already associated with the Account Holder of a membership."
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Additionally, I cannot use the native macOS Apple Developer app to resolve this, because the app requires a newer version of macOS than what is currently running on my Mac.
Could you please assist in:
- Unlinking or merging the deprecated profile;
- Re-syncing my active organization team (
DNQ8PB6F6V); - Updating the membership status so I can properly access the portal and sign the updated agreement?
Thank you for your help.