New App “Freezi” Stuck in “Waiting for Review” for 2 Weeks – Emailed and Called Support, No Response

Hello App Review Team and fellow developers,

I'm hoping someone can help with my first app submission, which has been stuck in "Waiting for Review" for almost two weeks and has never moved to "In Review."

App details:

  • App name: Freezi
  • Platform: iOS
  • Version / Build: 1.0 – 0.1.0 (11)
  • Submission ID: 4252fdf7-f9d5-456a-9469-e709c69d0fb0
  • Items submitted: App version, subscription group, VIP Monthly and VIP Yearly subscriptions

Timeline:

  • October 8, 2026: First submitted the app for review. It stayed in "Waiting for Review."
  • Cancelled the submission and resubmitted.
  • October 17, 2026: Current submission entered "Waiting for Review."
  • October 30, 2026: Still "Waiting for Review," with no rejection, no request for more information and no messages in App Store Connect.

What I've tried:

  • Emailed Apple Developer Support, with no response so far
  • Called Apple Developer Support, but the issue wasn't resolved
  • Checked that my agreements, tax, banking and subscription details are complete

I know many developers are seeing longer review times right now, so I'm not trying to jump the queue. I'd just like to confirm that my submission is still in the queue and that nothing on my side is missing or blocking it. If anything needs fixing, I'll take care of it right away.

Thank you for your time and help.

Best regards,
Ganiu Toyeeb
Freezi Developer