Dear Apple App Review Team,
I’m creating this post in the hope of bringing our situation to the attention of the appropriate Apple team, as we’ve exhausted nearly every available channel trying to obtain an update on our app review.
Our app has been waiting for review since October 8, despite our request for an expedited review being accepted. Since then, we’ve followed up with multiple Apple Support representatives and sent several emails, but unfortunately, we still haven’t received a meaningful update or clarification regarding the delay.
For reference, our Apple Support case ID is 103001695983.
Our team has invested considerable time and effort in addressing Apple’s feedback across multiple rounds of rejection. We’ve worked diligently to resolve every issue raised and ensure the app complies with Apple’s guidelines. The app has also been available on Google Play since 2024, and the prolonged delay is putting us in an increasingly difficult position with our client.
What makes this situation particularly concerning is that several other developers have reported similar delays in the community, suggesting that we may not be alone in experiencing this issue.
We understand that the App Review process requires careful evaluation, and we respect the work involved in maintaining the quality and integrity of the App Store. However, given the time our submission has already spent awaiting review, the approval of our expedited review request, and our repeated attempts to obtain an update, the lack of communication has become increasingly frustrating.
Could someone from the Apple App Review team please look into our submission and advise us on its current status or the next steps required to move the review forward? Even a brief update would help us better understand the situation and set realistic expectations with our client.
We’ve made every effort to address the feedback provided and have continued to follow up through the appropriate channels. At this stage, we’re hoping this post can help bring the submission to the attention of the relevant team so we can finally make some progress.
Thank you for your time. We would sincerely appreciate any assistance or clarification that helps move this forward.