New app in review since October 7th (13+ days)

I submitted my new app (ID 6796733340) on the 7th of October. At time of writing it is the 20th October, 13 days after submitting with no update in that time. A support request I submitted has not so far received a response.

My submission confirmation gave an expectation of a significantly shorter review time, informing me that 90% of apps get reviewed within 48H.

Dear Apple, please could you check to see if there is anything stopping my app from being reviewed.

It has now been 3 weeks since my submission, with no update or reply to my query.

It has now been 28 days since submitting my app with no apparent review of the app itself.

Update: the submission entered review and on 29 October 2026 received a Guideline 2.1(b) Information Needed request about the business model. I replied in App Store Connect the same day (29 October, 12:26 GMT) with full answers. The app is free, with no paid content or subscriptions. There has been no response since, and the status shows Rejected pending App Review's reply.

Submission ID: 8a1aea48-8e3b-4c41-b6ec-29e089d02f43
Version: 1.0 (38)
Support case: 102998324983

Could someone from App Review please confirm the reply has been received and the review can continue?