Sign in with Apple: email claim missing from ID Token for a small subset of users

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Created Aug ’26

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Hi everyone!

We recently integrated "Sign in with Apple" into our application using standard social login flows. For the vast majority of our users, the integration works perfectly—we receive the user's email during sign-in and sign-up.

However, we are noticing an edge case where a small subset of users are returning an ID token that is completely missing the email.

We can't seem to reproduce this error ourselves during testing. Every time we test a sign-up or sign-in, the email payload is included exactly as expected.

My Questions:

Is there a specific reason why Apple would omit the email claim from the ID token?

Any insights or guidance would be greatly appreciated. Thank you!

Answered by DTS Engineer in 913010022

Hi @erlendgje,

You wrote:

Is there a specific reason why Apple would omit the email claim from the ID token?

Not all Sign in with Apple accounts have an email, even if you request it. For instance, see the following note in the documentation below:

Note
If the user signs in with a managed Apple Account, the value of the email claim is a real email address, not a proxy address. Alternatively, if the managed Apple Account is in Apple School Manager, the email claim may be empty. Students, for example, often don’t have an email that the school issues.

Receiving a User's Identity Token

https://developer.apple.com/documentation/signinwithapple/receiving-a-users-identity-token

Another common scenario, is for Apple Accounts, created in mainland China or India, that don't require an email address and, instead, use a phone number. To learn more, see below:

Using your phone number for Apple Account instead of an email address
https://support.apple.com/en-us/105034

Cheers,

Paris X Pinkney |  WWDR | DTS Engineer

Answer 1 · 1w

DTS Engineer OP

Apple

1w

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Hi @erlendgje,

You wrote:

Is there a specific reason why Apple would omit the email claim from the ID token?

Not all Sign in with Apple accounts have an email, even if you request it. For instance, see the following note in the documentation below:

Note
If the user signs in with a managed Apple Account, the value of the email claim is a real email address, not a proxy address. Alternatively, if the managed Apple Account is in Apple School Manager, the email claim may be empty. Students, for example, often don’t have an email that the school issues.

Receiving a User's Identity Token

https://developer.apple.com/documentation/signinwithapple/receiving-a-users-identity-token

Another common scenario, is for Apple Accounts, created in mainland China or India, that don't require an email address and, instead, use a phone number. To learn more, see below:

Using your phone number for Apple Account instead of an email address
https://support.apple.com/en-us/105034

Cheers,

Paris X Pinkney |  WWDR | DTS Engineer