Hello,
I’m investigating a persistent StoreKit 2 restoration issue in My Drop Music. I would appreciate help identifying the cause or collecting more useful diagnostics.
Environment:
iPhone 17, iOS 26.6.2
TestFlight version 6.22.60 (62260.12)
Transaction environment: Sandbox
Storefront: USA, currency: USD
What works:
Product.products(for:) returns both expected non-consumable products.
The full-unlock product returns a price of USD 6.99.
The free trial product returns a price of 0.
Transaction.currentEntitlements returns verified transactions for both products, with no unverified transactions reported.
The app recognizes full access.
What fails:
When I tap “Restore purchases,” AppStore.sync() fails with StoreKitError.unknown. An Apple authentication prompt appears during restoration, but the operation still fails after submitting credentials.
Latest diagnostic output:
My Drop Music 6.22.60 (62260.12)
iOS 26.6.2
Storefront=USA; currency=USD
AppStore.sync=failed
Kind: StoreKitError.unknown
Reference: StoreKit.StoreKitError:2
Before: cached app state: full=true; trialPresent=true
After: full=1; trial=1; unverified=0; environment=Environment(rawValue: “Sandbox”)
Tests already performed:
Reproduced over both Wi-Fi and cellular.
Signed out of and back into Media & Purchases.
Modified the restoration flow so AppStore.sync() is the first awaited operation after the user taps Restore. Entitlement and storefront diagnostics are collected afterward. The failure persists.
Created a separate Sandbox tester. Attempting authentication with that tester produced a system alert saying “Verification Failed — An unknown error occurred.” I have not established whether that is the same underlying issue.
I currently have only one iPhone available for testing.
Does this pattern suggest any specific account, device, or integration checks? Which device logs or additional error details would help distinguish a Sandbox authentication issue from an app integration issue?
I am not assuming this is an Apple bug; I’m trying to determine the cause.
Thank you!
Topic:
App & System Services
SubTopic:
StoreKit
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